With the severity of the coronavirus (COVID-19) rapidly developing we would like to assure all BID businesses that we are here to offer advice and support.

Here at Luton BID we remain open and committed to supporting our levy-payers. but with immediate effect have postponed any meetings and events.

We are committed to delivering any arranged events when it is declared safe to do so and will release further information in due course. Please do not hesitate to contact us if there are any specific concerns affecting your business you would like to discuss with the team: email info@lutonbid.org

We continue to be in close contact with Luton Council and will update levy-payers as advised by official sources.

Read our Business Support report HERE – updated with the latest information on 3 April, 2020.

We would reiterate Public Health advice and recommend you increase the promotion of hygiene for staff and customers – this might include additional hand washing facilities or alcohol-based hand rub at entrances/exits, extra bins for the disposal of tissues and prominent posters reinforcing cleanliness (a link to some poster templates to use is below).

For the latest official guidance, here are some useful links

  • UK government response click HERE
  • Public Health England (latest general advice) click HERE
  • Public Health England (updated daily with number of cases and risk level in the UK) HERE
  • Public Health England blog (this is regularly updated) click HERE
  • NHS click HERE
  • World Health Organization (WHO) click HERE

More specific guidance in relation to employees, employers and businesses

  •  Public Health England HERE
  • World Health Organization (WHO) HERE
  • Federation of Small Businesses (FSB) HERE
  • Coronavirus Business Interruption Loan Scheme HERE
  • Coronavirus campaign government resources (posters and materials) HERE

Useful things to consider about working processes

  • How you will manage staff shortages?
  • Can you operate on skeleton staff if needed?
  • Implement home working (where possible)
  • Consider split shifts to cover your essential operations and services
  • Consider split working, operating a Team A and Team B principle with alternating home working
  • Use technology to limit face-to-face contact (video meetings, self-service options and online retail)
  • Do you need to vary the working hours of your employees?
  • Plan for additional training of employees to cover sickness
  • Do your risk assessments need reviewing with fewer employees?

More useful advice and guidance around employment law is available from the CIPD HERE

Communicating with customers and staff

Our BID team also has advice for businesses about communicating during this crisis. This advice includes:

  • Make sure you assure clients, staff and stakeholders that your organisation is taking considered and formal steps to monitor the situation and is committed to promptly providing updates as necessary.
  • Internal communications have never been more important. Make sure you clearly articulate to your employees how daily operations will be impacted and what your home working policies – among others – are.
  • Try to understand what your partners and suppliers are doing to protect themselves and further operations. Make sure they are all fully informed about your company’s own protective measures.
  • Many businesses are having to make the decision to cancel/ postpone events. In this scenario you may want to consider holding virtual events. Please get in touch if you would like advice about how to hold virtual events – via webinars, Zoom, LinkedIn and others.

Business advice

Loans and grants are available for small businesses in the wake of the Coronavirus crisis and the government has set up the Business Support Helpline (England)

Click HERE . Or call 0300 456 3565, Monday to Friday, 9am to 6pm.

For further details about business support read our full Luton BID update news story HERE.