Supporting essential workers


Updated 12th January 2021

Businesses in operation 

England is now in a national lockdown which means that only shops deemed as essential will be open in Luton town centre. All non-essential shop will be closed, but may offer click and collect or delivery service for items ordered online/by phone. Restaurants, pubs and cafes will be closed but may offer alternative takeaway or delivery services, and all personal care, beauty parlours and hairdressers will be closed.

Luton BID and partners are recommending that people who do have to come into the town centre for essential items only, stagger their visits and try to avoid the busy times (shopping before 11am and after 3pm is advisable).

Click on the following links for a list of town businesses and their status (please note that this is always subject to change in the current climate – these are not definitive lists. Please check with the individual businesses before travelling).

Everyone living, working or studying in Luton can now get a free Covid-19 test. There are a number of centres across Luton. If you have no symptoms one option is Luton Central Library, St George’s Square (LU1 2NG), Monday to Sunday 8am – 8pm. Find out more HERE.

Luton town centre Business Operation Directory (not including businesses in The Mall) – businesses open, closed and operating differently. Click HERE. (updated 12th January 2021).

The Mall Business Operation Directory – click HERE.

COVID-safe measures in Luton town centre

There is a ‘traffic light system’ in place at the The Mall Luton to control access and ensure that the shopping centre does not become overcrowded.
George Street has signage in place with pedestrians directed up one side and back down the other.

Floor graphics and signage are in place to remind people to follow social distancing rules and to advise shoppers where to queue outside individual shops, and where the entry points are to the Mall.

Some street furniture has been removed including the pagodas to allow free movement however there is still plenty of seating available for visitors.

Marshalls are on hand in the town to help manage any queues and encourage social distancing.

There is regular, enhanced cleaning of touch points such as railings as well as hand sanitising stations in the town and in The Mall.


Navigate yourself around Luton town centre by downloading our digital map – which includes details about the new pedestrian one way system, road layouts, cycle routes and bike stands, pedestrian only areas, transport hubs and information points.

Download your map HERE


Vehicle closures at certain points on Chapel Street are in place so pedestrians can move safely.

Car parking charges have been reinstated in council owned car parks and at the Mall to help support the reopening of the town, by encouraging a turnover in availability of parking places.

Face coverings for all customers on all Luton bus routes is a legal requirement.

Please keep updated by visiting the Luton Borough Council website HERE.

Further Information

Luton Borough Council
For further information on the changes to the town centre and safety measures in place please click HERE.

The Mall Luton
Face Coverings must be worn at all times in every part of The Mall unless you are exempt. Further information on other measures is HERE.

For a short film on the measures in place in The Mall please click HERE.

You can find Frequently Asked Questions on the Mall safety measures answered HERE.

For information on businesses open in The Mall please click HERE.

Business Support & Advice

We would like to assure all BID businesses and town centre visitors that we are here to offer advice and support.

Please do not hesitate to contact us if there are any specific concerns affecting your business you would like to discuss with the team: email

We continue to be in close contact with Luton Council and will update levy-payers as advised by official sources.

Read our Luton BID Business Support report HERE – updated with the latest information on 5th January, 2021.

Local Restrictions Support Grant – via Luton Council HERE

Read our full list of PPE suppliers HERE

Bedfordshire Police have also shared these two Crime Prevention Advice and Information documents:

  • Commercial Premises – Alarms/ CCTV – HERE.
  • Commercial Premises – HERE.

For the latest official guidance, here are some useful links:

  • UK government response click HERE
  • Public Health England (latest general advice) click HERE
  • Public Health England (updated daily with number of cases and risk level in the UK) HERE
  • Public Health England blog (this is regularly updated) click HERE
  • NHS click HERE
  • World Health Organization (WHO) click HERE

More specific guidance in relation to employees, employers and businesses

  • Public Health England HERE
  • World Health Organization (WHO) HERE
  • Federation of Small Businesses (FSB) HERE
  • Coronavirus Business Interruption Loan Scheme HERE
  • Coronavirus campaign government resources (posters and materials) HERE

More useful advice and guidance around employment law is available from the CIPD HERE

Business advice

Loans and grants are available for small businesses in the wake of the Coronavirus crisis and the government has set up the Business Support Helpline (England)

Click HERE or call 0300 456 3565, Monday to Friday, 9am to 6pm.

For further details about business support read our full Luton BID update news story HERE.