Thank you to everyone who joined us for an exciting evening celebrating the very best of customer service in Luton Town Centre at the Mystery Shopper Awards. The awards, proudly funded by Luton BID, shine a spotlight on the dedication and commitment of our businesses to making every visitor feel welcome.
This year’s results once again highlight the fantastic standards across our town centre.
Platinum – 100% Score
- AW House
- Fireaway Pizza Luton
- German Doner Kebab
- Popeyes
- Spud Kingz
- The Gym Group
- Vodafone
Gold – Over 90%
- Chaiiwala
- Costa Ltd
- Don Millers Ltd
- Greenfields
- Max Spielmann
- Nando’s
- Pandora
- Poundland
- Subway (George Street)
- The Castle Tavern
- The Engine
- The Works
- Toy Town
- Tikka Nation
- Uniform Exchange
- Vibe Juice
Silver – Over 80%
- Auntie Anne’s
- Black Sheep
- Bubble Citea
- Burger Boi
- Cineworld Luton
- Footlocker
- Go Coffee
- Laser Clinics
- Luton Central Library
- Maple Dental Clinic
- Metro Bank
- New Look
- Tasty Fried Chicken
- The Baklava Company
- The Perfume Shop
- The Whitehouse
Bronze – Over 70%
- Aurora Hair and Beauty
- Better Brows
- Boots
- Funtura
- Hadara
- House of Fraser
- Howden Insurance
- Off The Wall
- Outlet
- Peacocks
- The George II
- TK Maxx
These awards are about more than recognition; they are about progress and growth. Every participant, regardless of result, benefits from valuable feedback designed to help strengthen their customer service offer. This ensures that shoppers, diners, visitors and workers in Luton Town Centre continue to enjoy the highest possible standards of service and hospitality.
Speaking on the night, Gavin O’Brien, Chair of Luton BID, reminded us of the importance of celebrating the people and businesses that go above and beyond every day. By recognising their efforts, we encourage a culture of excellence, pride and professionalism that benefits everyone who visits, works or trades in Luton.
Luton BID would like to congratulate all the winners, and extend a big thank you to every business that took part. Your contribution is helping to make Luton Town Centre a welcoming, vibrant and customer-focused destination.